Innovation Blinds And Films is seeking a dedicated and enthusiastic Customer Service Representative to join our thriving team in the design industry. As a Customer Service Representative, you will be the frontline of our company, interacting directly with our valued clients to ensure their experiences are nothing short of exceptional. Your role will involve answering queries, providing information about our innovative range of blind and film products, and assisting customers in making informed decisions that cater to their unique needs. You will be pivotal in fostering any customer issues, ensuring that they are resolved promptly and effectively, while maintaining a high level of satisfaction. This position requires strong communication skills, a knack for problem-solving, and the ability to adapt to various customer needs and preferences. You will be part of a collaborative team that values creativity and client relationships, ensuring that each customer feels heard and appreciated. If you are passionate about design and customer service and want to be a crucial part of our mission to deliver high-quality products and services, we encourage you to apply and help us enhance the living spaces of our clients.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and social media platforms.
• Provide accurate information about products and services, tailoring responses to meet individual customer needs.
• Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
• Resolve customer issues and complaints effectively while maintaining professionalism and empathy.
• Maintain up-to-date knowledge of products, services, and industry trends to inform customers accurately.
• Collaborate with sales and design teams to ensure customer specifications are understood and met.
• Document customer interactions and feedback to improve service quality and product development.